Frequently Asked Questions
SHOPPING
How do I place an order?
Place products in your shopping cart by selecting the appropriate color and size of each item and then clicking "Add to Cart". When you're ready to purchase, click "Check Out". If you're a returning customer, simply log in and select your payment method and shipping address.
How do I know if the price will be changing for an item?
Prices are subject to change at any time without notice.
Do I need to “Register” in the store to be able to make a purchase?
No, you may also choose to complete the order as a guest without creating an account. Please be aware if you do not create an account then your order information will not be saved and you will not be able to log in to review your order history.
What information is stored if I “Register”?
All your contact information and order history are saved when you create your customer profile. Complete the easy to follow format in creating your customer profile.
PAYMENT
What payment methods do you accept?
We accept Visa, MasterCard, American Express, or Discover card. For your protection, the name and billing address you enter on your personal profile must match your credit card billing statement so we may process your order.
Is my credit card info saved after I place an order?
No, we do not save credit card information for security reasons.
What should I do if I need finanical assistance with an order?
Please reach out to KIPP DC at ops.support@kippdc.org for any financial assitance needs.
Can I use gift certificates to pay for my order?
Yes, you may use one or more gift certificates to pay for all or a portion of an order. You can use a credit card for any remaining balance due.
PRODUCTION TIME & SHIPPING
Is my order shipped right away?
We do not stock inventory of any branded merchandise. It’s created on-demand after your order is placed. Production time is generally 10-15 business days (2-3 weeks) from the date of receipt plus the shipping time.
Will I receive a notice when my order ships?
Yes, you will receive an email notification that includes the shipping carrier and tracking number.
How long does it take to receive my order after it ships?
Delivery generally takes 1-4 days after your order ships. Once you receive the tracking info you will be able to see when to expect delivery.
How much does shipping cost?
Please see the SHIPPING RATES page.
How is my order shipped?
Most orders are shipped via USPS Priority Mail. The US Mail service will pick up the order and deliver it directly to you. Larger orders may be shiped via UPS or FedEx.
Can I ship to a P.O. Box?
Orders cannot be shipped to a P.O. Box. If a P.O. Box is submitted as the shipping address it will be determined to be an incorrect shipping address. See above.
What happens if I enter an incorrect shipping address by mistake?
Please visit the Contact Us page immediately and let us know if you have any updates to your shipping address. Please include your order number in all correspondence. If you alert us of the issue within a day of order placment, we will more than likely be able to make the change for you.
RETURNS / EXCHANGES / REFUNDS
Can I return or exchange any items that I order?
No, we do not accept any returns, exchanges, or refunds as orders are custom-made upon placment.
Can I return any damaged items that I received?
Absolutely! Please submit a claim on the Contact Us page for any damaged goods that you received. Please do not send back any damaged items without prior authorization. Claims for damaged goods must be submitted within 1 week of delivery. Please hold onto any damaged items until we contact you as we might need to return them. Please include your order number in all correspondence.